Some chimney problems can wait for a normal appointment. Others put your family at risk the moment you light a fire. Knowing the difference helps you act quickly without overpaying for panic.
Stop and call right away
- A chimney fire, even a small one that burned itself out
- Smoke or fumes entering the living space
- A carbon monoxide alarm that sounds
- Large pieces of brick or flue tile falling
- A visibly leaning or separating chimney
- Flames or heavy smoke from the top of the chimney
Urgent but not life threatening
Active leaks, a missing cap after a storm, animals trapped in the flue and a damper that will not close fall into this group. Stop using the fireplace until it is looked at, and call for the next available visit.
Can wait for a scheduled visit
- Hairline crown cracks
- Light surface staining on the brick
- Routine sweeping
- Cosmetic repointing
What to do while you wait
- Do not light the fireplace.
- Open windows if smoke is present.
- Keep pets and children away from the hearth.
- Take photos for your insurer.
After a chimney fire, the NFPA advises a full inspection before the next use, since damage may not be visible. Our Level 2 inspection is built for that.
FAQ
Do you offer emergency service? Yes. Use the quote form and mark the request urgent.
Emergency vs Urgent vs Routine
Not every chimney problem is an emergency, and knowing the difference saves money and stress. An emergency is any condition that puts people or property at immediate risk. An urgent repair should be done within days. A routine repair can be scheduled for the next maintenance window.
True Emergencies
- A chimney fire or the smell of burning from the flue
- Carbon monoxide alarm sounding when a fireplace or appliance is running
- A leaning chimney or bricks falling from the stack
- A blocked flue with smoke entering the home
- A cap or crown torn off by a storm with active water entry
Urgent Repairs
- Cracked liner found during inspection
- Large water stains at the ceiling around the chimney
- Heavy creosote glaze
- Loose flashing before a storm
Routine Repairs
- Minor mortar repair
- Cosmetic brick damage
- Waterproofing
- Cap replacement when the old one still works
What To Do While You Wait for a Technician
Stop using the fireplace or appliance. Open windows if you suspect carbon monoxide and leave the home if alarms sound. Photograph damage for insurance. Keep people away from the base of a damaged chimney in case bricks fall.
Frequently Asked Questions
Do chimney companies offer same day service
Many do for true emergencies. Ask when you call.
Will insurance pay for emergency repair
Coverage varies. Sudden damage is more often covered than gradual wear.
Can I use the fireplace after a temporary fix
Only if a certified technician says it is safe.
Local Help and Related Reading
Our crews handle chimney repair in Brooklyn, chimney repair in Queens, the Bronx, Huntington and Yonkers. See every town on our service areas page or visit our services.
More to read: 12 Point Fire and Safety Inspection Explained, How Long Island Homeowners Should Prep Their Chimney for the First Fire of the Season, Oil to Gas Conversion: Is Fall the Right Time to Switch Your Chimney System?.
For wider guidance, see the EPA Burn Wise program and the U.S. Department of Energy. New Yorkers can also check NYSERDA for state energy resources.
